Exchange & Refund Policy – S4R Lifestyle

At S4R Lifestyle, we strive to provide high-quality women’s clothing and ensure a smooth and satisfying shopping experience for our customers. If you are not completely satisfied with your purchase, our Exchange & Refund Policy is designed to make the process simple and transparent.

Exchange Policy

Exchange requests must be raised within 7 days of product delivery.
The product must be unused, unwashed, and in its original condition, with all tags and packaging intact.
Exchanges are allowed only for:
- Size issues
- Damaged or defective products
- Incorrect products received
Exchanges are subject to product availability.
If the requested size or product is unavailable, a refund or store credit may be offered, as applicable.

Refund Policy

Refunds may be provided in the following cases:

Damaged or defective product received
Wrong product delivered
Exchange is not possible due to product unavailability

Once the returned product passes our quality inspection, the refund will be processed within 5–7 business days.

Refunds will generally be credited to the original payment method used for the purchase or provided as store credit, where applicable.

Replacement & Exchange Policy

We offer a 7-day replacement and exchange policy for eligible products.
Once a replacement or exchange request is approved, the replacement product will generally be dispatched within approximately 5 business days, depending on product availability, location, and courier service.
Return or exchange requests must be initiated within 7 days from the date of delivery.

Return Conditions

To be eligible for a return or exchange, the product must:

Be unused and unwashed
Be in its original condition
Have all original tags attached
Be returned with its original packaging
Not show any signs of alteration, damage, or misuse

The following products may not be eligible for exchange or refund:

Products that have been worn, used, washed, or altered
Products damaged due to customer handling or misuse
Products returned without original tags or packaging
Sale, clearance, or discounted products, unless they are received damaged, defective, or incorrect
Products that do not meet our quality-check requirements

Size & Product Selection

Customers are advised to carefully review the available size chart and product details before placing an order.

If a product does not fit due to the customer selecting an incorrect size, an exchange may be provided subject to our exchange conditions and product availability.

How to Request an Exchange or Refund

Contact our customer support team within 7 days of receiving your order.
Provide your Order ID, product details, and reason for the exchange or refund.
If the product is damaged, defective, or incorrect, provide clear photographs or videos showing the issue.
Our support team will review your request and provide instructions for the return process.
Once the returned product is received and passes our quality inspection, the applicable exchange or refund will be processed.

Important Note

The availability of exchange, replacement, or refund is subject to the product condition and the terms mentioned above. S4R Lifestyle reserves the right to reject a return or exchange request if the product does not meet the eligibility requirements.

Customer satisfaction is our priority, and we aim to make your shopping experience with S4R Lifestyle as convenient and reliable as possible.